Mobile App-Based Service- No Need of Computers
Customer’s Mobile Number & Email ID masking
IP Address-Based Restricted Access to App
Average Lead Touch Time Report
Call Back Schedule with Time And Reminder
Scheduled Callback Request Visibility
Calling & Sales Dashboard For Your Multiple Line of Businesses
Agent-wise Lead Assignment & Conversion Report
Lead Capping Facility
Agent & Process Wise Calling Reports
Live Call Analysis to Check Agent’s Status During Working Hours
Agent-Wise Productivity Report
Service Or Product Code-Wise Untouched Lead Report
To Learn More,
Monitor Inbound And Outbound Process with FastInfo Lead
FastInfo Lead is a trusted software-based service developed for businesses that have inbound and outbound calling services. Featuring a calling facility through FastInfo Lead App, the software facilitates the team leaders or managers with the entire data monitoring facilities of the agents. By using the acquired data, you can provide your customers with top-notch services as per their requirements that enhance conversion & customer satisfaction, reputation and speed up your business growth.
It is a software-based service where you can see all reports & analytics in one place with detailed values. You can monitor untouched leads. The software is introduced with customizable features on Android and iOS platforms as well as web versions.
Unbeating Features in Your Budget
FastInfo Lead provides truly matchless services that you will never get anywhere in any call/lead monitoring system. Besides, you can customize the feature as per your specific requirements.
Special Data Protection Features
Data protection has been a primary concern in recent times. Even after all endeavors, agents may collect Email IDs or mobile numbers from the system. Our software masks the Email ID and Contact Numbers. In the hidden state, the agents can receive calls or dial the customers. So, your customer will remain in a 360-degree data-protected environment. Your business will have zero possibility of getting data stolen by the agents that impact upon revenue generation.
The access you will get with FastInfo Lead:
Agent’s App + Super Admin Access
1 team leader access per 15 Agent license
Agents can log in with their Email IDs registered on the FastInfo Lead App through their smartphones. As soon as an agent logs in they will get the following options on their mobile application.
Total Connected Calls
Today’s Average Talk Time
Today’s Total Talk Time
Total Missed Calls
Today’s Total Call Back Schedule
Total Incoming Calls Talktime
Total Incoming Calls Average Talktime
Total Number of Calls
Total Incoming Calls
Total Incoming connected Calls, etc.
Total Number of Calls
As soon as you subscribe to FastInfo Lead for your project handling and marketing data management, you will get Super Admin access. You will have the right to add agents & team leaders (as per subscription type) to manage the agents, their skill sets, and their data. During the login, only a registered email ID can be used via a secured network.
After logging in on the Admin Panel of FastInfo Lead, Admins will unlock several unique features. Clicking on the dashboard menu, multiple KPI (Key performance indicators) cards will be visible with essential data & graphical presentations.
A Glimpse of Products
Analyze process-wise, product-wise, and team leader-wise reports in a single software. You will get the compiled data of the company sorted out through a dedicated filtration system. The entire data will be visible through process, product, and agent-wise under a team leader in a single table. You can download it as a PDF or Excel- as per the requirement.
Avail of Assigned lead conversion report and other relevant data
Under this option, the admin can set the limit of leads for the agents this will ensure no lead wastage.
In the graphical presentation, you will get
Under this option, the admin can set the limit of leads for the agents this will ensure no lead wastage.
Processes may have inbound and/or outbound calling facilities. Through this filtration, you can get the data division to learn the status of the specific project.
Real-time monitoring of agent’s status helps increase the performance of the agents and the Team Leaders will get efficient team handling opportunities.
This feature enables team leaders & managers to view reports for agents’ entire performance related to their leads, conversions, handled calls, talk time, generated revenue, etc.
The hourly lead flow and conversion report of each project based on the product/service can be accessed from here.
Service-wise untouched report helps monitor the lead to efficiently contact customers who are still untouched or not contacted
Agent-wise hourly lead report helps monitor how many leads are handled by the agents on an hourly basis.
These are a few highlights of the Agent Access features of FastInfo Lead. A bunch of features are available on the software that we have prepared for all types of call centers. You can also customize your required feature from us. If you require this service at the best possible cost, contact FastInfo Hub today. Now Learn About
07969216060
info@fastinfohub.com
